The Jackson Township and police department email and computer services have been restored. Please note that any emails sent to the township from Sunday through Wednesday did not go through. Please re-send any emails that went unanswered.
At this time, the exact cause of the issue remains unknown.
The Jackson Council has just been advised by the administration that email and computer services have been restored to all departments after a 72-hour outage that caused an inconvenience to many residents.
“In light of the recent 72-hour email outage that disrupted our township’s operations, it’s crucial to ensure that we have someone available to manage daily functions effectively. This situation highlights the need for a reliable point of contact for both our township employees and residents,” said Council President Jennifer Kuhn. “While we value the dedication of our part-time mayor, it is essential that our business administrator is accessible and engaged to help maintain the critical operations of our township government. We are committed to finding solutions to prevent such issues in the future.”
The council is urging Mayor Michael Reina and the administrative staff to continue searching for a business administrator with extensive experience in municipal management.
“We need an experienced manager at town hall who can properly manage the operation of a town the size of Jackson,” said Council Vice President Mordechai Burnstein. “We also need to get to the bottom of what happened here to make sure our town can avoid another multi-day shutdown in the future.”
“While we’re relieved that communication has resumed, this incident raises serious concerns. Three days without email crippled basic municipal operations and cut off critical communication with our residents,” said Councilman Giuseppe Palmeri. “We need real answers about the root cause of this failure, why it took so long to resolve, and what safeguards will be put in place to prevent a recurrence. I will continue to push for transparency, accountability, and long-term solutions. Our residents and our township staff deserve better. Thank you for your continued patience, and to those who worked behind the scenes to bring us back online.”
In Jackson’s form of government, the mayor and business administrator run the day-to-day operations at town hall, while the Jackson Council serves as a legislative and oversight body.
The township administration notified the council that if they wanted to get to the actual bottom of this, they would need to contact a third party to investigate, as they would not be able to assist.
Burnstein said the council will continue to investigate the outage and take appropriate action if needed to ensure the town is better prepared in the future.