WASHINGTON, D.C. – A recent Ipsos Consumer Tracker survey has revealed a complex relationship between Americans and artificial intelligence (AI). Despite concerns over AI’s potential misuse and bias, people surprisingly trust AI more than their fellow humans in certain respects.
The survey, a part of Ipsos’ ongoing investigation into AI’s impact on society and individual lives, shows that while only 43% of respondents trust AI to be free of discrimination and bias, this figure marginally exceeds the 38% trust level for humans in similar contexts. This finding emerges amidst broader worries about AI, including privacy erosion, human impersonation for unauthorized information access, and its role in customer service and content creation.
Notably, about three-quarters of the survey participants expressed apprehension about AI infringing on data privacy and generating human-like content. These concerns remain consistent, unaffected by recent news or regulatory efforts in the U.S. and European Union. Additionally, two-thirds of respondents fear AI’s misuse in policing and corporate hiring, while 60% think federal oversight of AI is insufficient.
Interestingly, the survey also reveals a significant engagement with AI among Americans. About one-third regularly use some form of AI tool, and 57% anticipate increased usage. Nearly half of the respondents find these tools user-friendly. In the workplace, one-third have received AI-related training, and 40% believe they understand AI development processes.
This complex landscape of trust, concern, and engagement highlights the growing influence of AI in daily life and the public’s nuanced perception of its role. Despite the skepticism and fear surrounding AI, its gradual integration into various sectors and personal use indicates a cautious yet growing reliance on these technologies.